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30 Day Refund Guarantee

Geeky Pug Digital Studio operate a 30 (thirty) day refund guarantee. In the unlikely event that you are not satisfied with our services, you are entitled to receive a full refund on all of our hosting services. This does not apply to our web design service.

Hosting

Any customers who are not satisfied with their web hosting package may cancel at any time within 30 days from service provision and will be refunded the total amount they have paid. Any cancellations outside of this 30 day period will not receive a refund.

To claim a refund on your hosting, you must submit a support ticket to us through our Client Portal within 30 days of placing your order.

Exclusions

Domains are not included in our refund policy as a cost is incurred on all registrations. You will, however, retain your domain and will still be the owner until the expiry date.

All other services such as SSL Certificates, web design services and any other add-ons or service work are excluded from our refund guarantee.

We have the right to refuse a refund if any section of our terms or any other policy has been breached.

Geeky Pug Digital Studio have the right to revoke this guarantee at any time.